How do I reserve my hotel room?

Making an online reservation is easy. Just complete the reservation form making sure that you have given us your e-mail address and a valid credit card number and then submit. As soon we receive your payment you will instantly confirmed. You will see the booking acknowledgment after the payment.

Making a reservation through just-hotels.co.uk requires payment with a credit card.

Do you have rooms available at specific dates?

Our consultants are happy to check specific dates for you. For group enquiries or should you not find the hotel you are looking for online, call us +44 (0) 1244 378877, or complete an online request and we will check price and availability.

Can I make a reservation directly through the hotel?

The special advance rates listed are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.

What is the latest time that I can make my reservation?

Even if we accept all bookings that are made on the check-in date, we can only guarantee bookings made at least 2-working days (not including Sun & Public holidays) before the check-in date (if the hotel has not already been fully booked). Any the earlier you book, the better chance you have to get a confirmed reservation and the best price.

Can I specify my room preferences (preferred floor, non smoking room etc.)?

You can send us an e-mail to info@just-hotels.co.uk The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they depend only on the hotel availability.

How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

What happens to my hotel booking if my flight is delayed?

Please inform the hotel directly as any additional or no charge will depend on the hotel policy

What happens when I make a reservation?

Reservation requests will result in a new screen showing your booking status. Once the room is confirmed and after the payment is done, a hotel voucher will be sent directly to the hotel which you have made a reservation with.

What sort of acknowledgement will I receive when I book a hotel room?

All reservations will be followed up within a few hours with an email which includes your voucher and invoice with all the reservation details, your voucher will be accompanied by a booking confirmation number.
You should make a printout of this voucher to be kept and presented at the time of your check-in; make sure to have it on hand upon arrival.
In the United States, if the client can not produce such documentation, the hotels immediately collect the entire rate. The Hilton Hotels, for example, do not provide a room without the presentation of a valid voucher.

Do I need to confirm my booking with the hotel directly?

No. The Confirmation Voucher printed from the confirmation mail is all you need.

Do children receive discounted rates?

The policy regarding child reductions varies from hotel to hotel. Where these discounts apply, they are automatically included in the online price displayed.

Do hotels have minimum age requirements?

Please be aware that some hotels, foreign and domestic, may have minimum age restrictions or requirements when reserving a room. In the USA minimum age for reserving a room is 25. Please ensure that you have checked local regulations prior to booking.

How safe are my credit card details?

For secure online payment, we use SecureCode to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the internet.

What do you do with my personal information?

We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent.

Once you enter the reservations system to book a reservation, you are automatically taken into a secure booking engine that guarantees a safe and smooth transaction.

We inform you that all the data which concerns you (yourself or your company) will be processed in total respect of privacy and confidentiality.

The data you provide to us will be stored and processed with the respect of the obligations of sales contract and those imposed by law, including tax matters.

Please be aware that we are legally obligated to ask for this data and failure to provide it will prevent us from completing the sale.
Additional information (not required by law or contractual obligations) is requested for a commercial and promotional purpose and is not mandatory.

For further information or modification of your personal data, you can contact us directly.

Prices & Payment

Are the rates on your site per person or per room per night?

The quoted rate is for the total cost depending on your search criteria. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people.

Are taxes included in the rate?

Yes. Services not included: phone services, laundry, mini-bar etc. All extra services should be paid directly to hotel on checking out.

What credit / debit cards are accepted?

We currently accept the Visa and MasterCard credit cards.

My credit card number is correct, but it is not accepted. Why?

There are a few possibilities: Your card type is not accepted at the hotel.

The card expiration date precedes the reservation date. You have reached your credit limit.

There is a computer error.

Why is the price different to when I last checked?

Apart from changes that may be made to reflect market conditions, the prices are shown in the currency requested by the user and these are subject to currency fluctuations.

Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels.

Once a booking has been created however, the currency exchange rate for that booking is fixed as those at the booking creation date, even if further items are added to the booking.

Most importantly, the prices include service charges, local taxes and in many cases breakfast.

DISCLAIMER: Please note that the published prices on just-hotels.co.uk may change at any time without notice.

When will I be charged?

Once we have received your credit card details, we simply check from our bank, in order to guarantee / secure your booking. Until the hotel accepts your booking, no immediate charge is made.
We will charge your credit card for the hotel room only after having supplied you with a confirmed reservation.

Is there any fee using our booking service?

There is no charge to use our booking service for room reservations and, in fact, you will usually save a lot of money by booking at our special rates (up to 75% discount on walk in rates).

How do I get to the hotel?

All hotels on just-hotels.co.uk have a report that contains information relating to its location.
It is your own responsibility to arrange travel to and from the hotel.

Is parking available? Free parking? Long-term parking?

Most hotels and vacation rentals offer free parking to their guests, although some may charge.
Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This will be listed on the hotel details page.

What are the different room categories?

Generally hotels tend to place their bedrooms within four different categories:

Standard

Superior

Deluxe

Executive

The actual differences between the bedrooms vary from one hotel to another, with executive being the highest standard of room.

Single Room
A single room is designed to accommodate one person only. The room contains one single bed or twin bed.

Double Room
A double room is designed to accommodate two people only.
The room contains one queen bed or king size bed or if not available a twin bed.

Twin Room
A twin room is also designed to accommodate two people only. The room contains two single beds or if not available a king size bed.

Triple Room
A triple room is designed to accommodate three people only.
The room will contain either: One queen and one single bed Three single beds.
Please specify which option you require by an e-mail to info@just-hotels.co.uk

In the United States additional beds are not provided for children. Normally a twin room is provided with two king-size or queen-size beds.

We can also assist you in seeking accommodation that can accommodate more than four people in a room. Please specify the number of people in your party by completing an online request form.

Note that all kinds of room category are on request and depend on room availability.

What is Hotel Rating form?

We also encourage you to send us a note upon your return from your trip and submit a Hotel Rating Form for the hotel(s) you stayed at.

This will greatly help us to monitor our included hotels and advise future clients

What are the check in and check out times?

Normal policy of hotels displayed on our web site is for check in time from 2:00 PM (14:00 hrs.) and the check out time before Noon (12:00 hrs.)

Is breakfast included?

The price includes taxes and breakfast, if the breakfast is not included it will be noted by the system.
Effectively this means that the room rate quoted is the total price for the room, and taxes or service charge will not be added to your bill.

What about the special discounts?

Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.
Special Internet Rates save you money these rates are lower in most cases than the normal rates you could receive by contacting the property simply because of our buying power.

To secure your reservation, we require up-front payment with your credit card. This ensures you have a room when you arrive so you are not "bumped" or "overbooked."

COMPLAINTS

We hope that you will have an enjoyable stay, however in the event of possible complaints due to any shortage or negligence of the hotel; these must be immediately presented from the client to the director of the hotel.

In the case that the requests of the client are left unfulfilled, our office should be contacted soon after so that we can take action in a timely manner.